Title: Bilingual Help Desk Support Technician I

Duration: Contract (open-ended) with potential for permanent hire

No C2C candidates at this time

Location: Onsite - Houston, Texas, 77042

Salary Range: $27-33 per hour (DOE)

Summary

The Help Desk Support Technician I provides first-line technical assistance for computer systems, end users, and field locations. Working under general direction, this role handles initial issue identification, basic troubleshooting, and escalation when necessary. The technician supports users through phone, remote, and onsite channels and collaborates with other IT staff on more complex technical problems.

Essential Duties & Responsibilities

• Deliver technical support via phone, remote tools, in-office assistance, and onsite visits during standard business hours.
• Provide phone guidance to users needing help with their computer systems or applications.
• Monitor the support ticket queue and resolve assigned tickets promptly.
• Identify urgent issues and escalate them appropriately.
• Install, reinstall, configure, and troubleshoot desktop operating systems, software, and hardware.
• Set up and repair hardware and peripheral devices such as monitors, keyboards, and printers.
• Maintain clear communication with team members to ensure timely resolution of user issues.
• Respond to incoming help desk calls when available.
• Track and maintain inventory of equipment assigned to end users.
• Travel between locations as needed
• Escalate unresolved issues to higher-level support teams.
• Perform additional duties as assigned.

Required Education, Qualifications & Experience

• High school diploma, GED, or vocational training with relevant experience in IT, networking, computer repair, or related technical fields.
• Ability to work both independently and as part of a team, multitask effectively, and adapt to frequent changes.
• Strong interpersonal and organizational skills, with a commitment to high-quality customer service.
• Excellent verbal and written communication skills.
• Familiarity with anti-malware tools, backup solutions, network cabling, VPN setup and troubleshooting, network printer support, Active Directory user administration, and basic network support.

Technical Skills

• Proficiency with Windows operating systems and Microsoft Office applications.
• Experience supporting Windows 7, 8, and 10 environments.

Pre-Employment Requirements

• Must successfully complete all required pre-employment screenings.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.